Frequently Asked Questions

Orders
How to cancel my order?
To cancel your order, scroll to the bottom of your confirmation email to the edit or cancel order button. Please be aware–blankets can go out of stock while you are canceling your order.
For embroidery orders, contact service@airahere.com to cancel your order.
Can I edit my order after replace it?
Once an order has been placed we are unable to make any adjustments to the contents. However, as long as your order hasn’t been shipped out, you can cancel the order using the edit/cancel button within your confirmation email and replace the order with the adjustments. For embroidery orders, contact service@airahere.com
 to edit your order.
How do I change my shipping address?
Provided your order has not been shipped out, your shipping address can be adjusted. Call or email our customer service team with your order number and correct shipping address as soon as possible! 

Shipping
When will my order ship?
Expect your order to deliver in 7-14 business days. Shipping speed is based on the delivery window and method selected at checkout. Once your order ships, your expedited timeline will start, and you will be notified! 
Please note: shipping time may vary seasonally, depending on location, carrier, weather, safety regulations, and other factors.
How can I get a free shipping?

We offer FREE shipping on orders $99+
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number to track the progress of your shipment! Email service@airahere.com with any questions regarding the status of your order.
Do you ship internationally?
Yes! The customer is financially responsible for all import duties and tariffs to the carrier upon delivery. All orders may incur duty, tax and brokerage fees (please contact your local Customs Office for more information). For packages that are refused upon delivery the customer will be responsible for all applicable duties and tariffs to import the items back to Saranoni. Bean bags are not eligible to be shipped internationally.

Returns
Do you offer returns & exchanges?
Yes. Please click here to learn more about our return and exchange policy.

Product
How do I care for my blanket?
Airahere Blankets should always be washed in cold water with like colors, no fabric softener, tide pods, or Dreft detergent. Lay flat or hang to dry, and never put your blanket in the dryer! These fabrics don't like the heat. This will help to ensure your blanket stays soft and silky for years to come!
Product issues?
If you believe your product has a manufacturer issue please email service@airahere.com. We are committed to providing you with high-quality products and exceptional customer service.